1. Who We Are
This website, ihotelsyercaud.com, is operated by iHotels Yercaud (“iHotels”, “we”, “us”), Plot No 2-3, Hotel VV Grand, Bedford Road, Near Yercaud Lake, Yercaud 636602, Tamil Nadu, India. This policy explains what personal information we collect through the website, how we use it and the choices you have.
2. Information We Collect
Information you give us. When you use the contact form we collect your name, email address and message. When you request an offer we collect your email address. When you call or email us, we receive the details you choose to share.
Booking information. Online reservations are made through our booking engine partner, AxisRooms (app.axisrooms.com). The details you enter there, such as your name, contact details, stay dates and payment information, are collected and processed by AxisRooms under its own privacy policy. We receive the booking details we need to prepare for and manage your stay.
Information collected automatically. Like most websites, our hosting server records technical information such as your IP address, browser type, the pages you visit and the time of your visit. We use this to keep the website secure and working properly.
3. Cookies
Our website uses cookies and similar technologies that are needed for it to work, for example to keep the site secure, remember basic preferences and load pages quickly. Embedded third-party content, such as the Google Map on our Contact page, may set its own cookies when you view or interact with it.
You can block or delete cookies in your browser settings. If you do, some parts of the website may not work as intended. If we introduce analytics or marketing cookies in future, we will update this policy.
4. How We Use Your Information
- To reply to your enquiries and messages.
- To send you the offer you requested.
- To manage reservations and prepare for your stay.
- To maintain, secure and improve the website.
- To meet legal and regulatory requirements that apply to hotels in India.
5. How We Share Information
We do not sell your personal information. We share it only with service providers who help us run the website and the hotel, such as our website host, our booking engine partner and our email service, and only as needed for those services. We may also disclose information where the law requires it, for example to government authorities.
6. Form Submissions and Retention
Messages sent through the forms on this website are emailed to our team and may also be stored in the website database. We keep enquiry details only as long as needed to respond to you and for a reasonable period afterwards. Booking records are kept for the period required by law.
7. Security
We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law in India, including the Digital Personal Data Protection Act, 2023, you may ask to access, correct or delete the personal information we hold about you, and you may withdraw consent to receive offers at any time. To make a request, contact us using the details below.
9. Children
This website is not directed at children under 18, and we do not knowingly collect their personal information through it. Bookings must be made by an adult.
10. Third-Party Websites
Our website links to third-party services such as the AxisRooms booking engine and Google Maps. Their handling of your information is governed by their own privacy policies.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a new “last updated” date.
12. Contact Us
iHotels Yercaud
Plot No 2-3, Hotel VV Grand, Bedford Road, Near Yercaud Lake, Yercaud 636602, Tamil Nadu
Email: booking@ihotels.co.in
Phone: 96672 24225